Return Policy

Cancel an Order. You can cancel or change your order within one hour of placing it. To do so, contact our support team via the contact page or by emailing support@getrootflow.com. Please reach out within the first hour, after that your order enters processing and changes are no longer possible.

Returns & 90-Day Money-Back Guarantee. At RootFlow, we want you to love how you feel. Your first order is backed by our 90-day money-back guarantee, if you're not satisfied for any reason, even after opening and trying your gummies, our team is here to help. This guarantee applies to your first order only. Subsequent orders, including recurring subscription shipments, are not covered by this guarantee and are instead governed by our Subscription Policy, which explains how to cancel, pause, or manage your recurring order.

Once your refund is approved (and, where a return is requested, once we receive and verify it), we'll refund the full product amount of your first order within 5 business days to your original payment method. Return shipping costs, where applicable, are the responsibility of the customer.

How to Return (Part of) Your First Order

Email us at support@getrootflow.com stating that you'd like to return your order or part of it, within 90 days of delivery.
Wait for our team to confirm your refund or approve your return.
If a return is requested, securely pack the item, preferably in its original packaging.
Ship it to the return address provided by our customer service team.
Share your tracking number with us so we can monitor the shipment.
Once received and verified, your refund is processed to your original payment method within 5 business days.

Items That Cannot Be Returned. The following are not eligible for refund or return under the 90-day guarantee:

Products reported outside the 90-day guarantee window
Orders beyond your first order, including subscription renewal shipments (see Subscription Policy)
Free or promotional gift items
Products damaged due to misuse or improper storage after delivery
Final sale items, clearly marked as non-returnable at the time of purchase

Cancellation After the Deadline. Orders are processed immediately in our system. Cancellation is not possible after the first hour following your purchase, but your first order remains covered by our 90-day money-back guarantee above.

Damaged Products Upon Delivery. We're sorry if your order arrived damaged. This applies regardless of whether it's your first order or a later shipment. If you receive a damaged or incorrect item, please contact us within 14 days of delivery. To help us resolve it quickly, email support@getrootflow.com with a clear photo of the damaged item on a flat surface, with the label and the issue both visible. If the product is confirmed damaged, we'll send a free replacement at no additional cost. If the replacement also arrives damaged, a full refund will be issued instead.

Product Quality Issues. If you believe there's a genuine quality issue with your product, for example a packaging fault, or a taste or texture that seems off, contact us at support@getrootflow.com with your order number and a photo. This applies to any order, not only your first. We'll review it and make it right.

Incorrect Item Received. If you received the wrong product, we'll fix it. Contact us at support@getrootflow.com and we'll send the correct item at no extra cost.

Return Address. RootFlow works with supplier return locations. Contact us at support@getrootflow.com for the return form and the exact return address.

For all return and order inquiries: support@getrootflow.com