Return Policy

Cancel an Order. You can cancel or change your order within one hour of placing it. To do so, contact our support team via the contact page or by emailing support@getrootflow.com. Please reach out within the first hour. After that, your order enters processing and changes are no longer possible.

90-Day Money-Back Guarantee (First Order Only). At RootFlow, we want you to love how you feel. Your first order is backed by our 90-day money-back guarantee. If you're not satisfied for any reason, even after opening and trying your gummies, you can request a refund within 90 days of delivery. This guarantee applies to your first order only. Subsequent orders, including recurring subscription shipments, are not covered by this guarantee and are governed by our Subscription Policy, which explains how to cancel, pause, or manage your recurring order.

Refund Processing. Once your refund is approved (and, where a return is requested, once we have received and verified the returned item), we refund the full product amount of your first order to your original payment method within 5 business days. Return shipping costs, where applicable, are the responsibility of the customer, unless the return is due to a damaged, defective, or incorrect item.

How to Return (Part of) Your First Order

Email us at support@getrootflow.com within 90 days of delivery, stating that you'd like a refund on your first order or part of it, and include your order number.
Wait for our team to confirm your refund or approve your return.
If a return is requested, securely pack the item, preferably in its original packaging.
Ship it to the return address provided by our customer service team.
Share your tracking number with us so we can monitor the shipment.
Once received and verified, your refund is processed to your original payment method within 5 business days.

Items That Cannot Be Returned. The following are not eligible for refund or return under the 90-day guarantee:

Products reported outside the 90-day guarantee window
Orders beyond your first order, including subscription renewal shipments (see Subscription Policy)
Free or promotional gift items
Products damaged due to misuse or improper storage after delivery
Final sale items, clearly marked as non-returnable at the time of purchase

Cancellation After the Deadline. Orders are processed immediately in our system. Cancellation is not possible after the first hour following your purchase. If it is your first order, it remains covered by the 90-day money-back guarantee above.

Damaged, Defective, or Incorrect Items (Any Order). The following applies to every order, including subscription renewal shipments, and is separate from the first-order guarantee. If you receive a damaged, defective, or incorrect item, contact us at support@getrootflow.com within 14 days of delivery with your order number and a clear photo of the item on a flat surface, with the label and the issue both visible.

Damaged item: if the damage is confirmed, we send a free replacement. If the replacement also arrives damaged, a full refund is issued instead.
Quality issue (for example a packaging fault, or a taste or texture that seems off): we review it and make it right.
Incorrect item: we send the correct item at no extra cost.

Return Address. RootFlow works with supplier return locations. Contact us at support@getrootflow.com for the return form and the exact return address.

Response Time. We aim to respond to all return and order inquiries within 24 hours.

For all return and order inquiries: support@getrootflow.com