Terms of Service

Definitions. In these Terms and Conditions, the following definitions apply. Cancellation Period: the time frame during which the customer may cancel or pause a subscription order before the next order is created. Customer: any individual purchasing products for personal, non-commercial use through our online store. Business Day: any day excluding Saturdays, Sundays, and federal U.S. holidays. Subscription Order: a recurring purchase arrangement for products delivered automatically over time, renewed at the paid quantity of the customer's original order, excluding any free promotional units included in that first order. Satisfaction Guarantee: the customer's ability to request a refund on their first order within the applicable guarantee window described below. This guarantee does not extend to subsequent or subscription renewal orders. RootFlow / We / Us / Our: the company operating this online store and offering products for sale. Online Order: a purchase made through our website using electronic means of communication. Terms and Conditions: this document governing the relationship between RootFlow and its customers.

Company Information.
Brand Name: RootFlow
Email: support@getrootflow.com
Country of Operation: United States of America
Business Registration: available upon request

Applicability. These Terms and Conditions apply to all products offered by RootFlow and to every order placed through our website. Before completing a purchase, customers have the opportunity to review these Terms. Where this is not possible at checkout, we indicate where these Terms can be accessed and provide them upon request at no cost. For online purchases, these Terms are made available electronically and can be saved or printed by the customer. If a specific product is subject to additional terms, customers will be notified. In the event of a conflict, the provision most favorable to the customer applies. If any part of these Terms is found to be invalid or unenforceable under applicable U.S. law, the remaining provisions remain in full force, and any invalid provision will be replaced with one that most closely reflects its original intent.

Product Listings & Offers. All product listings on our website are subject to availability. RootFlow reserves the right to modify or remove listings at any time. Product descriptions, images, and pricing are provided in good faith. Images are for illustrative purposes; actual product appearance may vary slightly due to screen settings or photography. Each listing includes information about product price (in USD, excluding applicable taxes), shipping costs and estimated delivery times, return and refund eligibility, product details such as count, serving size, flavor, and ingredients where applicable, and the duration of any promotional pricing. RootFlow is not responsible for typographical errors in pricing or product descriptions. We reserve the right to cancel orders placed due to pricing errors and will notify the customer promptly.

Order & Contract Formation. An order is confirmed once the customer completes checkout and receives an order confirmation email from RootFlow. Until this confirmation is sent, the order may be modified or cancelled. RootFlow takes appropriate technical measures to ensure the secure transmission of personal and payment data, in compliance with applicable U.S. data protection and e-commerce laws. We reserve the right to refuse or cancel orders for reasons including but not limited to suspected fraud, incorrect pricing, or product unavailability. All orders are subject to product availability at the time of purchase.

Satisfaction Guarantee, Returns & Refunds. RootFlow stands behind every first order with a 90-day money-back guarantee. If you are not satisfied with your first purchase for any reason, you may request a refund within 90 days of delivery, even if the product has been opened and tried. This guarantee applies to your first order only; subsequent orders, including recurring subscription shipments, are not covered by this guarantee and are instead governed by the Subscriptions & Recurring Orders section below. To request a refund, contact us at support@getrootflow.com with your order number and the reason for your request. Once your request is reviewed, we will provide instructions and, where applicable, a return authorization. RootFlow complies with Federal Trade Commission (FTC) guidelines regarding online returns and consumer rights.

Return Shipping & Refund Processing. Where a physical return is requested, return shipping costs are the responsibility of the customer, unless the return is due to a defective product, a shipping error, or damage caused by RootFlow. Approved refunds are issued within 10 business days of approval, or, where a return is required, within 10 business days of receiving and inspecting the returned item. Refunds are processed to the original payment method.

Non-Eligible Items. The following are not eligible for refund or return: products reported outside the 90-day guarantee window, orders beyond your first order (including subscription renewal shipments, which are handled separately as described below), free or promotional gift items, products damaged due to misuse, improper storage, or handling after delivery, and items clearly marked as final sale or non-returnable at the time of purchase. Any such exclusions will be clearly noted on the product page prior to purchase.

Pricing & Taxes. All prices are listed in U.S. Dollars (USD). Applicable sales tax is calculated at checkout based on the shipping destination, in accordance with U.S. state tax laws. For international orders, any import duties, customs fees, or tariffs are the sole responsibility of the customer and are charged by the carrier or customs authority upon delivery; RootFlow does not collect or remit these fees. RootFlow reserves the right to adjust pricing at any time. Price changes do not affect orders that have already been confirmed. We are not liable for damages resulting from typographical or system pricing errors. In such cases, we reserve the right to cancel affected orders.

Product Quality. RootFlow warrants that all products conform to their listed descriptions and meet reasonable standards of quality. If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery at support@getrootflow.com, including your order number and photos of the issue. This applies to any order, including subscription renewal shipments, and is separate from the first-order satisfaction guarantee above. RootFlow is not responsible for issues resulting from customer misuse, improper storage, or neglect. This warranty does not affect any rights customers may have under applicable U.S. consumer protection laws, including state-specific protections. RootFlow products are dietary supplements. They are not intended to diagnose, treat, cure, or prevent any disease. Statements regarding our products have not been evaluated by the Food and Drug Administration.

Shipping & Delivery. RootFlow processes and ships orders with reasonable care. Standard processing time is 1-3 business days. Estimated delivery times are provided at checkout. RootFlow ships within the United States and, where available, internationally, depending on product availability and destination. If an order cannot be fulfilled in whole or in part, the customer will be notified within 5 business days and offered a full refund or an alternative solution. Risk of loss or damage transfers to the customer upon delivery to the shipping address provided at checkout.

Subscriptions & Recurring Orders. Customers enrolled in a subscription or recurring purchase program may cancel or pause at any time before the next order is created, with no penalty. When you subscribe, you authorize RootFlow to charge your payment method automatically on a recurring basis, at the paid quantity of your original order excluding any free promotional units. Charges continue until you cancel or pause. After subscribing, you will receive an email confirming your subscription and first order. To cancel or pause, contact us at support@getrootflow.com, including your full name and order number for faster processing. To avoid being charged for your next shipment, your request must be submitted at least 72 hours before your next billing date. Each scheduled refill automatically creates a new order. Once an order has been created, it cannot be cancelled, as it is immediately prepared for processing and shipment. All orders generated after subscription enrollment are considered valid and final and will be processed and billed accordingly. Subscription renewal orders are not covered by the 90-day satisfaction guarantee described above, but remain covered by the Product Quality provisions in the event of a defect, damage, or shipping error. Trial or introductory subscription periods do not automatically convert to a paid plan unless the customer explicitly opts in.

Payment. Full payment is required at the time of purchase. RootFlow accepts major credit and debit cards, and other payment methods listed at checkout. If a payment is declined or found to be fraudulent, RootFlow reserves the right to cancel the associated order and to report the matter to the relevant authorities where required by law. Customers are responsible for ensuring their payment details are accurate. Any billing errors should be reported to support@getrootflow.com promptly.

Complaints & Customer Service. Customers with a complaint regarding their order or our service should contact us at support@getrootflow.com within 30 days of identifying the issue, including their order number and a clear description of the problem. We aim to respond to all inquiries within 3 business days. For more complex matters, we will acknowledge receipt and provide a timeline for resolution. Where a complaint is found to be valid, RootFlow will offer a remedy at our discretion, which may include a replacement, credit, or refund. RootFlow complies with the FTC's guidelines on consumer complaint handling and on unfair or deceptive practices.

Governing Law & Disputes. These Terms and Conditions are governed by the laws of the United States. Any dispute arising from a purchase with RootFlow will first be addressed through good-faith negotiation between the parties. If a resolution cannot be reached informally, disputes may be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), or pursued in a court of competent jurisdiction in the applicable U.S. state. Customers retain all rights afforded to them under applicable federal and state consumer protection laws.