Shipping Policy

Free Shipping. We cover the shipping costs for every order, including subscription renewal orders. All RootFlow products are delivered 100% free to your home, with no minimum order amount required.

Shipping Area. We currently ship within the United States only. Orders with a shipping address outside the United States cannot be fulfilled and will be cancelled and refunded in full.

Processing Time. After placing your order, we need 1 to 3 business days to process it. This includes packaging your order and performing a quality check to confirm your gummies are correctly sealed and defect-free before they ship. On business days, this usually takes just one day. If you place your order on Friday evening or over the weekend, it may take a little longer. Business days exclude Saturdays, Sundays, and federal U.S. holidays.

Shipping Time. Once your order is processed, it is shipped from our U.S. warehouse. Estimated delivery times are provided at checkout based on your shipping destination.

Order Tracking. Once your order ships, you receive a shipping confirmation email with a tracking number. You can also track your order at any time via the Track Your Order page on getrootflow.com.

Delivery Issues. If your order cannot be fulfilled in whole or in part, we notify you within 5 business days and offer a full refund or an alternative solution. If your package is marked as delivered but you have not received it, or if it arrives damaged, contact us at support@getrootflow.com within 14 days of the delivery date so we can resolve it. Please make sure your shipping address is complete and correct at checkout; we are not responsible for delays or lost packages caused by an incorrect address.

Contact Us. We do everything possible to make the ordering and delivery process as smooth as possible. If you have any questions or feedback, contact us at support@getrootflow.com. We respond to all inquiries within 24 hours.