Subscription Policy

By purchasing a subscription product from RootFlow, you agree to the terms of our Subscription Policy outlined below. This policy applies to all Monthly Refill subscription orders placed through getrootflow.com.

Frequency & Amount. Your subscription will renew and bill automatically every month, on the same calendar date as your original order, at the amount shown to you at checkout. This amount may include applicable sales tax and shipping fees, and may vary slightly if your applicable tax rate changes. The product of your subscription will remain the same as your original order unless you request a change through support@getrootflow.com.

Recurring Charges. When you enroll in a subscription, you authorize RootFlow to charge your saved payment method automatically on a recurring monthly basis. These charges will continue indefinitely, and will only stop once you cancel or pause your subscription in accordance with the terms below. It is your responsibility to ensure your payment method remains valid and up to date, as failed payments may result in delays to your shipment or a temporary pause in service.

Subscription Service. If you have added a Monthly Refill (subscription) option to your order, it may be removed at any point before completing checkout. Once checkout is complete, your subscription is active and subject to the terms of this policy.

Confirmation. After enrolling, you will receive an email confirming your subscription details, including your billing frequency and the contents of your first order. Please retain this email for your records, as it will include information relevant to managing your subscription going forward.

Manage or Cancel. You are in full control of your subscription and may cancel or pause it at any time before your next order is created. To do so, please contact us at support@getrootflow.com, including your full name, email address, and order number so our team can locate your account and process your request as quickly as possible. We aim to respond to all subscription management requests promptly and are committed to making this process straightforward.

Deadline to Cancel. Because your subscription renews automatically, there is a cutoff by which any cancellation or pause request must be received in order to take effect before your next scheduled charge. To avoid being billed for your upcoming shipment, your request must be submitted at least 72 hours before your next billing date. Requests received after this window will not apply to the upcoming charge, but will take effect for the following billing cycle.

Renewals. Each scheduled refill automatically generates a new order on your billing date, based on the subscription details on file at that time. You will not receive an additional confirmation for each individual renewal beyond your original subscription confirmation email, unless you have opted into renewal reminders separately.

No Cancellation After Creation. Once a new order has been generated as part of your subscription cycle, it enters processing and is prepared for shipment immediately. Because of this, orders that have already been created cannot be cancelled or modified, even if the cancellation window described above has not yet closed for a future cycle.

Valid Orders. All orders generated through your subscription after registration are considered valid, authorized, and final. These orders will be processed and billed in accordance with the terms outlined in this policy.