Subscription Policy

By purchasing a subscription product from RootFlow, you agree to the terms of this Subscription Policy. This policy applies to all Monthly Refill subscription orders placed through getrootflow.com.

Frequency & Amount. Your subscription renews and bills automatically every month, on the same calendar date as your original order, at the recurring amount shown to you at checkout. Shipping is always free. Applicable sales tax is added based on your shipping address and may vary slightly if your tax rate changes. The product in your subscription stays the same as your original order unless you request a change through support@getrootflow.com.

Renewal Quantity. Renewal orders ship at the paid quantity of your original order. Any free or promotional bottles included in your first order are a one-time introductory offer and are not included in renewal shipments. Your renewal amount reflects the paid quantity only.

Recurring Charges. When you enroll in a subscription, you authorize RootFlow to charge your saved payment method automatically on a recurring monthly basis. These charges continue until you cancel or pause your subscription in accordance with the terms below. It is your responsibility to keep your payment method valid and up to date. Failed payments may result in delays to your shipment or a temporary pause in service.

Subscription Service. If you have added a Monthly Refill (subscription) option to your order, it can be removed at any point before completing checkout. Once checkout is complete, your subscription is active and subject to this policy.

Confirmation. After enrolling, you will receive an email confirming your subscription details, including your billing frequency, your renewal quantity and amount, and the contents of your first order. Please keep this email for your records.

Manage, Pause, or Cancel. You are in full control of your subscription and may cancel or pause it at any time before your next order is created, with no penalty. To do so, contact us at support@getrootflow.com with your full name, email address, and order number so our team can locate your account and process your request quickly. We respond to all subscription requests within 24 hours.

Deadline to Cancel or Pause. To avoid being billed for your upcoming shipment, your cancellation or pause request must be received at least 72 hours before your next billing date. Requests received after this window will not apply to the upcoming charge and will take effect for the following billing cycle.

Renewals. Each scheduled refill automatically generates a new order on your billing date, based on the subscription details on file at that time. You will not receive a separate confirmation for each renewal beyond your original subscription confirmation email, unless you have opted into renewal reminders.

No Cancellation After Order Creation. Once a renewal order has been generated, it enters processing and is prepared for shipment immediately. Orders that have already been created cannot be cancelled or modified.

Guarantee & Returns. Our 90-day money-back guarantee applies to your first order only. Subscription renewal orders are not eligible for refund or return under this guarantee. Renewal orders remain covered for damaged, defective, or incorrect items: contact us at support@getrootflow.com within 14 days of delivery with your order number and a photo, as described in our Return Policy.

Valid Orders. All orders generated through your subscription after enrollment are considered valid, authorized, and final, and will be processed and billed in accordance with this policy.

Shipping Area. Subscriptions are available for delivery within the United States only.

For all subscription inquiries: support@getrootflow.com